How can we help?
Get support for Phantrace. We're a one-person team, but we read every message.
Common issues
App won't open or is stuck loading
Force quit the app and reopen it. If the issue persists, restart your iPad.
Drawing tools aren't responding
Make sure you have a drawing layer selected (not a background layer). Check that your Apple Pencil is charged and connected.
Background image isn't showing
Tap the photo icon in the sidebar to import an image. Adjust the opacity slider if the image appears too faint.
Can't export or share drawings
Free tier exports include a watermark. Upgrade to Pro for clean exports. Make sure you have storage space available.
Subscription not recognized
Go to Settings → Restore Purchases. Make sure you're signed into the same Apple ID used for the purchase.
Send Feedback
How are you feeling?
Your message
Email (optional)
Can't find what you need?
Check the FAQ